Refund and Returns Policy

At Teeaction, your satisfaction is our priority. We offer a 30-day money-back guarantee for purchases made in the United States. Below are the details of our refund and return process.

Return Eligibility

  • Accepted Returns: We accept returns for defective products (e.g., damaged, faulty) and non-defective products (e.g., change of mind).
  • Product Condition: Items must be unused, unworn, unwashed, and in their original condition with packaging intact.
  • Return Window: You have 30 days from the delivery date to initiate a return.
  • Proof of Purchase: A receipt or order confirmation is required to process your return.

Non-Returnable Items

  • Custom-made or personalized products are non-returnable unless defective.
  • Items not in new condition or returned after 30 days.

How to Return an Item

  1. Request a Return: Email us at contact@teeaction.com within 30 days of delivery with your order number and reason for return.
  2. Return Label:
    • Defective Products: We provide a free, prepaid return shipping label.
    • Non-Defective Products: A return label is included in your original package, and shipping is free.
  3. Ship the Item: Securely package the item and send it back via mail using the provided label. Retain proof of shipment for your records.

Refund Details

  • Processing Time: Refunds are processed within 5-8 business days of receiving your return at our facility.
  • Refund Amount: We refund the purchase price (excluding original shipping fees) to your original payment method.
  • Processing Delays: Refund times may vary depending on your bank or credit card issuer. If you haven’t received your refund after 8 business days, check with your bank, then contact us at contact@teeaction.com.

Exchanges

  • We do not offer direct exchanges. For a different item, return the original product and place a new order.

Defective or Damaged Items

  • Eligible Issues: Faulty items (e.g., unraveled seams, holes present upon delivery), incorrect items, or items not matching their description.
  • Resolution: We’ll provide a prepaid return label and either:
    • Replace the item with an identical one (same size, design), if available, or
    • Issue a full refund if a replacement isn’t possible.
  • Action Required: Contact us within 7 days of delivery with your order number and photos of the defect.

Shipping Details

  • Shipping Address: We ship to the address provided with your payment method. Verify its accuracy, as we cannot change addresses post-shipment. Incorrect addresses may incur reshipping fees.
  • Delivery Time: Times vary by location. We cannot guarantee exact delivery dates.

Fees

  • Return Shipping: Free for all returns (defective or non-defective) using our provided labels.
  • Restocking Fees: None – we do not charge restocking fees.
  • Original Shipping Costs: Non-refundable unless the return is due to our error (e.g., defective or incorrect item).

Additional Notes

  • Order Changes: Address or product variant changes cannot be made after shipping and are not refundable.
  • Custom Orders: Due to their made-to-order nature, custom items are only returnable if defective. Check size guides before ordering.

Contact Us

For refund or return inquiries:
📞 Phone: +1 (669) 289-6262 (Monday – Friday, 9:00 AM – 5:00 PM CST)
📩 Email: contact@teeaction.com
🏢 Address: 713 Mallard Dr, Josephine, TX 75173, United States